User success = business success

Identify and deliver on users' needs

About Melanie

Melanie Clarke Sorensen photo

Background

User research
UX design and leadership
Human Factors International Certified Usability Analyst
MBA
Graphic design

Industry experience

Finance
Health care
Higher education
Advertising
Small business/non-profit

View my LinkedIn profile

Process

Define

the problem
the users
the goals
the research plan

>

Solve

Fail early, fail often:
design > test > refactor

>

Launch

Communicate changes
Monitor post-launch

>

Repeat

Plan for maintenance and improvement

Contact

design at melanieclarke dot com