User success = business success

Hello! I'm Melanie.

I uncover insights and opportunities regarding the current state of users, digital products, services and the world around them. I then define what needs to happen next to result in improvements for end users and stakeholders, alike. With my background in graphic design, web design, usability, user research and my MBA, I can facilitate, perform, guide or simply enjoy any stage of user experience work.

I'm one of those super organized types who loves data, analysis and big complex problems as well as the opportunity to learn new things. I connect people to people and resources and I believe that collaboration improves results. I move fast and I'll try to convince you to do just a little bit more. Bring a problem or idea to me and you'll go away with inspiration and a plan.

20 years' experience of insights-driven UX

• Strategy and execution
• Qualitative and quantitative user research
• Information architecture
• Wireframes and prototypes
• UX and visual design
• Process and standards design and documentation
• Training and leading teams

Industries

• Finance
• Health care
• Higher education
• Advertising
• Small business/non-profit

How I work

UX process