Research OpsGet more insights with a research repository

  • Research results accessible to multiple teams and can be linked in the product roadmap.
  • Insights from cross-study research.
  • Used by employees to collect quickly changing competitor information.
Problem definition

Delivering research results in a research repository is an important part of a mature UX organization.

Research repositories

  • Store and allow sharing of research study results
  • Facilitate cross-study research to identify and elevate patterns and insights with greater impact than an individual study
  • Save time and money by preventing the unintentional duplication of research
  • Promote consistency in research for better results


Living documentation

I’ve repeatedly used Atlassian Confluence to create research repositories. 

Each repository has

  • A dynamic home page that displays recent results as well as results by tags of most interest to the organization
  • A taggable research template for the results of a single study
  • An insights template to compile results, insights and action items for research performed across studies
  • A system of living taxonomy that leverages DCMI Metadata Terms and contains product-specific terms that can be directly cross-referenced with company-specific Customer Service support ticket tags
  • Enablement of employees to add their own research
Screenshots of three research repository template screens in Atlassian Confluence and a table of metadata; text is too small to read.

I’m passionate about research repositories.

Listen to me speak about research repositories in the SDG podcast: User research from 24:45 to 28:23.

Feel free to reach out to swap taxonomy ideas!  


melanie at melanieclarke dot com